Returns & Exchange

At Slickmall, we strive to provide a seamless and satisfactory shopping experience for our valued customers. We understand that there may be instances when you may need to return or exchange a product. This Returns & Exchange Policy outlines the guidelines and procedures for returning or exchanging items purchased on our multivendor e-commerce website. Despite Slickmall’s extensive return and exchange policy, it’s important to recognize that vendors using our platform may impose their own unique return and exchange rules.

1. Eligibility for Returns & Exchanges:

   – Products must be purchased from Slickmall directly or through our verified vendors.

   – Returns and exchanges are accepted within 15 days from the date of delivery.

   – Items must be unused, in their original condition, and accompanied by the original packaging, including all tags, labels, and accessories.

   – Personalized or perishable items are not eligible for returns or exchanges unless they are damaged or defective upon arrival.

2. Process for Returns & Exchanges:

   – To initiate a return or exchange, please contact our customer support team within the specified timeframe.

   – Provide the order details, reason for return or exchange, and any supporting documentation or images, if applicable.

   – Our customer support team will guide you through the return or exchange process, including providing you with a return authorization number (RAN) and instructions on how to proceed.

   – Pack the item securely in its original packaging, ensuring that the RAN is clearly visible on the outer packaging.

   – Ship the item back to the designated return address provided by our customer support team.

   – Please note that you may be responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part or a defective product.

   – Customers must contact the Slickmall support staff as soon as they initiate a return or exchange. All purchases on Slickmall are subject to a seven-day escrow hold before vendor payments are released.

3. Inspection & Approval:

   – Once vendors receive the returned item, their teams will inspect it to ensure it meets the eligibility criteria mentioned in section 1.

   – If the item is determined to be eligible for a refund, the vendor must authorize Slickmall support to process the refund in writing. In the event of an exchange, the parties’ subsequent mutual agreement will set the terms.

   – In case the item is found to be ineligible, we will notify you and discuss the available options.

4. Refund & Exchange Options:

   – Refunds will be issued in the original form of payment used during the purchase.

   – Please allow up to 7 business days for the refund to be processed and reflected in your account.

   – Exchanges are subject to availability. If the requested item is not available, we will provide you with alternatives or process a refund.

5. Damaged or Defective Items:

   – If you receive a damaged or defective item, please notify vendor customer support team immediately.

   – Provide relevant details and supporting documentation, such as images or videos showcasing the issue.

   – Vendor will arrange for a return or exchange at no additional cost to you.

6. Non-Returnable Items:

   – Certain items are non-returnable for hygiene or safety reasons, such as personal care products, intimate apparel, or consumables.

   – Additionally, items purchased during clearance sales or promotional events may be marked as non-returnable, and this information will be clearly communicated at the time of purchase.

7. Vendor-Specific Return Policies:

   – Some vendors on Slickmall may have specific return policies or exclusions for their products.

   – These policies will be clearly stated on the product listing page or during the checkout process.

   – Please review the individual vendor’s policies before making a purchase.

8. Changes to the Returns & Exchange Policy:

   – Slickmall reserves the right to modify or update this Returns & Exchange Policy at any time without prior notice.

   – It is your responsibility to review the policy periodically to stay informed about any changes.

If you have any further questions or require assistance regarding returns or exchanges, please contact us at LEGAL@SLICKMALL.STORE. We are here to help you have a pleasant shopping experience at Slickmall.

Last updated: June 27, 2023